Important Requirement – Please Read Before Applying:
This PRN role is designed to fill staffing gaps. Applicants must have a high level of flexibility and availability, including the ability to work varied shifts (days, evenings, weekends, and holidays). Hours are not guaranteed and will vary based on organizational needs.

*Enter availability in the “State any additional information you feel may be helpful to us in considering your application” section of application.

Job Summary: The Patient Access Coordinator supports patient registration across Emergency, Outpatient, and Inpatient services. This role ensures accurate data collection, insurance verification, and a smooth patient intake experience.

Essential Functions and Responsibilities

• Provide a welcoming, professional experience while assisting patients and families with registration
• Accurately collect and enter demographic, insurance, and financial information into the EMR system
• Verify insurance coverage and benefits; Obtain authorizations/pre-certifications
• Communicate financial responsibilities clearly and collect payments
• Obtain required signatures and explain consent, financial, and registration documents
• Coordinate with physicians and clinical staff to obtain necessary documentation and approvals
• Document all verification and authorization details accurately
• Maintain and reconcile cash drawer with accuracy
• Manage a multi-line phone system and direct calls appropriately
• Perform account audits to ensure accuracy prior to billing
• Identify issues that may lead to claim denials or impact patient experience
• Maintain strict confidentiality in compliance with HIPAA
• Cross-train and support multiple areas, including Emergency Department, Outpatient, Inpatient Registration, Scheduling, and Switchboard

Required Skills and Qualifications

• High school diploma or equivalent
• Strong communication, interpersonal, and organizational skills
• Ability to work independently and multitask in a fast-paced environment
• Basic math skills and ability to handle financial transactions
• Professional demeanor in sensitive or high-pressure situations

Preferred Qualifications

• Healthcare registration, medical office, or customer service experience
• Knowledge of medical terminology and insurance (Medicare, Medicaid, and commercial) processes

 Work Environment and Physical Requirements

• Hospital setting (Emergency Department, Admissions, Front Desk)
• Frequent interaction with patients and healthcare staff
• Potential exposure to communicable diseases and medical environments
• Physical activity including standing, walking, bending, and lifting

PRN Expectations (Important):

• Must be available for variable shifts, including days, evenings, nights, weekends, and holidays
• Must be able to report to work on short notice (same-day or next-day as needed)
• Must maintain consistent responsiveness to scheduling requests